Delivery & Installation.

We deliver and install across all seven Emirates. Some island, offshore and restricted-access sites carry a surcharge or need a permit arranged in advance. We will tell you at quotation, not on the day.

• Stock items: Typically 2-5 working days from cleared payment for accessories and standard LED product.
• Project equipment: Panels, inverters, batteries and switchgear are usually 3-8 weeks depending on manufacturer allocation and shipping. Your order confirmation carries the current estimate.
• Made-to-order: Made-to-order fit-out and custom LED builds run to the schedule in your quotation, which we agree before production starts.

Lead times are estimates. Where a supplier or shipping delay moves a date we tell you as soon as we know, with a revised date rather than silence.

We agree a delivery window with you in advance and someone authorised must be present to receive and sign. If nobody is there, or the site cannot take the vehicle, a re-delivery charge applies.

Unless the quotation says otherwise, offloading heavy equipment: crane, forklift or manual handling beyond kerbside. Is arranged by you. Tell us at survey if you need us to include it and we will quote it.

Inspect the packaging and visible condition on arrival. Note any damage on the delivery note before signing, and photograph it. Signing a clean delivery note for visibly damaged goods makes a transit claim very hard to run.

Report transit damage or a shortage within 48 hours of delivery to legal@wisermonks.com. Concealed damage found on unpacking should be reported within 7 days. We replace confirmed transit damage at our cost. This is separate from, and additional to, your rights under the Warranty.

If your site is not ready and you ask us to hold equipment, we will store it free for 14 days. After that, storage is chargeable and risk in the goods sits with you, since they are yours and simply held by us.

• Scheduling: Installation is booked once equipment is on site, permits are in hand where needed, and the site is ready. We confirm the crew and dates in writing.
• Working hours: Standard installation is during normal working hours. Night, weekend or shutdown working is available and quoted separately, as it changes crew cost.
• Commissioning: We test, commission and hand over with documentation: as-built details, equipment manuals, warranty certificates and, for connected systems, the utility sign-off.
• Handover: You or your representative signs a handover certificate confirming the system operates. Snags noted at handover are ours to close within the agreed period.

Where a delay is ours, we bear it. We will not charge you standing time for our own late arrival. Where a delay is caused by site readiness, access, your permit or a change you requested, the costs of remobilising are yours.

Delays caused by the utility, customs or a manufacturer are outside both parties’ control and are handled under the events-outside-our-control section of the Terms of Supply.